Frequently Asked Questions.
We typically send a team of three Cleaning Technicians. We will assign the same team to clean your house.
Most of our clients provide us with a key to their homes. The key is coded and your personal information is not on the key. Your Cleaning Technicians will be given your key the morning of your clean and it will be returned to our safe when the Cleaning Technicians return to the office at the end of the day. Some clients prefer to provide us with a garage code and some prefer to utilize a lock box.
No. In fact, most customers are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property. Our staff are trained to work independently, completing their cleaning without anyone being home. However, if someone is at home, this is not a problem.
Payment is due the day of your cleaning. We accept VISA or MasterCard. Though we will prefer for our clients to leave a check or cash on the kitchen counter the day of their cleaning.
We want you and your pet(s) to be happy while our Cleaning Technicians are in your house! Please call the office with instructions as to how you wish your pet(s) to be handled. If you have a pet that has exhibited questionable behavior, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned.
It’s easy! When you have new or extra instructions, you can leave a note on the kitchen counter or you can call the office and we will be sure to give the instructions to your Cleaning Technicians. If it’s instructions you want followed every visit, it’s best to call the office and we will include the information in your permanent records.
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice, we can usually fill your spot and keep your Cleaning Technicians working.
If you provide a key or garage code to your home, this shouldn’t be a problem. But if you do not provide a method of entry and your Cleaning Technicians arrive and are unable to access your home, we will have to reschedule or skip cleaning.
Your Cleaning Technicians are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately and we will either repair or replace the damaged item if we determine that we are responsible. All of our Cleaning Technicians are bonded and insured.
Our policy is 100% customer satisfaction. We want all of our customers to be delighted with our service! If you have a problem, we will resolve the issue right away. Please call us at 614-778-6229 as soon as possible, preferably within 24 hours of provided service.
Almost all of our products are green certified. However, we do occasionally ask for permission to use a bleach cleanser to disinfect and clean commodes, the base of the shower and shower grout. We provide our own cleaning supplies and equipment. If there are any special products you would like us to use, please call the office to make certain the Cleaning Technician assigned to your home is trained to use that product.
Soft Touch Cleaners meet all the criteria to represent our company and they are people you can trust as all of them have met background requirements. We prefer to send the same technicians each cleaning. Occasionally we may have to make staffing changes due to vacations, sick days, etc. However, we try very hard to accommodate special requests.
While we do perform general tidying up, it’s advantageous to have your home picked up as much as possible. If we have to spend time picking items up and putting them away, it may affect the time we are in your home. In cases of extremely cluttered areas or surfaces, we reserve the right to use our judgment to skip those areas in order to avoid damaging items or if we have safety concerns.